Open ARCHIBUS
Sign in to ARCHIBUS, open the Workplace task area and select the relevant task.
University Self-Service
Facilities Self-Service Request
Step-by-step guidance for logging a Facilities maintenance request through ARCHIBUS.
Facilities Self-Service
Log a maintenance request
Use the current UNIVEN workflow to select the building, define the problem and send the request for action.
Facilities Self-Service
Log a maintenance request through ARCHIBUS
This guide uses the current UNIVEN instructions instead of the broken migrated screenshots. Each step is presented as a clear card that remains usable on desktop, tablet and mobile.
Request Workflow
Complete the request in eight steps
Provide enough location and problem detail to help the Facilities team route the request correctly.
Select the building
Search for and choose the building where the maintenance request applies.
Choose Services
Open the Services option to begin defining the type of request.
Choose the problem type
Select the specific problem category and start the work request.
Refine the problem
Choose the applicable detailed problem type so the request reaches the correct service team.
Select the second-tier option
Where available, choose the next-level problem type for more precise routing.
Add the work description
Describe the issue clearly, including the location and any useful detail the maintenance team should know.
Add photos and send
Attach photos when they will help explain the problem, review the request and send it for action.