University of Venda (UNIVEN) Language Practice graduate has shed light on the often-overlooked role court interpreters play in making South Africa’s labour justice system accessible to ordinary people.
Elekanyani Dagada, who recently obtained her Master’s degree in Language Practice from UNIVEN, conducted her research while working part-time as an interpreter at Commission for Conciliation, Mediation and Arbitration (CCMA) hearing rooms in Makhado.
Her findings, published in the June 2026 edition of CCMA Intouch, reveal that interpreters do far more than translate proceedings. They routinely explain legal procedures, assist workers with completing forms and respond to help-desk queries, responsibilities that extend well beyond the traditional interpretation role.
“For many workers in Vhembe who arrive without lawyers, the interpreter is the only person who makes the process understandable,” says Dagada. “When interpreters can explain both the language and the process, hearings run more smoothly and justice becomes more accessible.”
The mixed-methods study involved interviews with CCMA Commissioners and Case Management Officers, as well as a survey of 10 interpreters working in labour tribunals. The participants unanimously recognised interpreters as a critical bridge between complex legal processes and ordinary people.
According to the study, this role directly supports the CCMA’s mandate to provide fair and accessible dispute-resolution services.
Dagada recommends that interpreter job descriptions be revised to reflect the realities of their work, while accredited training in labour law and ethics should be introduced. She also calls for greater support for interpreter wellbeing to help prevent burnout, as well as consistent professional standards across labour forums.
Her research underscores UNIVEN’s commitment to producing graduates who use knowledge to address real-world challenges and contribute to the communities they serve.
“I’m grateful to UNIVEN’s Department of African Languages for training me to see language as a tool for social justice,” says Dagada.
Dagada hopes her findings will help strengthen interpreter services nationally. She continues to work with the CCMA in Limpopo while pursuing opportunities in academia and research.
Issued by:
Department of Marketing, Branding & Communication
University Of Venda
Tel: 082 868 2218 / 082 868 1811
