During Level 3 national lockdown, the Financial Aid office will not conduct physical consultations. However, to ensure continuity of services to students, the below contacts are available for email consultations with a clear subject line:

  • NSFAS related enquiriespatricia.mashau@univen.ac.za
    1. Outstanding allowances (1st confirm your funding status and attach it on the email);
    2. N+ appeals (list has been shared with the SRC of both approved and rejected). Those who were rejected due to outstanding documents, such documents must be sent to Amukelani.Mabasa@univen.ac.za asap for NSFAS to action);
    3. DSU Conversions (ensure requested annexures are submitted to Owen.Sirwali@Univen.ac.za);
    4. Funding (attach screenshot of your funding status on the email);
    5. Please note that we cannot unblock you if your funder has not settled your balance for Certificates. 
  • SETA related enquiries Azwianewi.marindili@univen.ac.za
    1. All funding enquiries;
    2. Intelli Allowances;
    3. Unblocking of funded students for academic records funded by SETA
  • Private sponsors related enquiriesTshisikhawe.Masotsha@univen.ac.za
    1. All funding enquiries;
    2. Intelli Allowances;
    3. Unblocking of funded students for academic records funded by private sponsors 


The following criteria and rules should be applied when submitting your claims to NSFAS for payment consideration:

  1. Continuing or returning NSFAS qualifying students who were registered in the 2018 academic year, including first-time cap funded students registered in 2019 and beyond who qualified for HD funding as of that academic year only;
  2. The amounts claimed are exclusive of interest, penalties and non-academic fees, i.e. club fees;
  3. The claim excludes all amounts claimed in other categories, i.e. DHET GAP Funding;
  4. The student was funded under DHET cap funding;
  5. The student has signed the DHET/ university’s Acknowledgement of Debt form (AOD);
  6. The student debt currently reflects on the student’s fee account;
  7. The student has signed a LAF/ SOP/ NBA;
  8. The student has met the progression criteria for all the years claimed for;
  9. The student registered for a NSFAS funded programme;
  10. The periods claimed for were within the N+2 rule (minimum duration of a funded programme plus an additional two years for the approved programme only) (N+3 for disabled students).

Mr Amukelani Mabasa Amukelani.mabasa@univen.ac.za can be copied on all correspondences and can be reached on 015 962 8245 to escalate matters. No Direct messages, WhatsApps or phone calls to individual’s cellphones will be entertained.